FAQs
Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I place an order? A: Simply browse our collection, select your desired items, choose your size, and add them to your cart. When you're ready, proceed to checkout, enter your shipping details, and complete payment.
Q: What payment methods do you accept? A: We accept all major payment methods displayed at checkout, including credit/debit cards and other secure payment options.
Q: Can I modify or cancel my order after placing it? A: Please contact us immediately at contact@yelra.com or call +447438654844 if you need to modify or cancel your order. We'll do our best to help, but once an order is processed, changes may not be possible.
Q: Will I receive an order confirmation? A: Yes! You'll receive an email confirmation immediately after placing your order, with all the details of your purchase.
Shipping & Delivery
Q: Do you offer free shipping? A: Yes! We offer FREE standard shipping on all orders to UK addresses.
Q: Where do you ship? A: We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.
Q: How long will my order take to arrive? A: Orders are typically delivered within 5-8 business days from order placement:
- Handling time: 1-2 business days
- Shipping time: 4-6 business days after dispatch
Q: Do you ship on weekends? A: Orders are processed Monday to Friday (excluding UK bank holidays). Orders placed on weekends or holidays will be processed on the next business day.
Q: How can I track my order? A: Once your order is dispatched, you'll receive a shipping confirmation email with tracking information so you can monitor your delivery.
Q: What if my order hasn't arrived? A: If your order hasn't arrived within the expected timeframe, please contact us at contact@yelra.com or call +447438654844 during business hours (Monday-Friday, 9:00 AM - 6:00 PM UK time).
Returns & Refunds
Q: What is your return policy? A: You have 30 days from the date of delivery to return an item. Items must be unused, in the same condition you received them, and in original packaging.
Q: How do I return an item? A: Contact us at contact@yelra.com or call +447438654844 with your order number and reason for return. We'll provide you with return authorization and instructions.
Q: Where do I send returns? A: Returns should be sent to: Yelra 75 Shelton St London WC2H 9BH United Kingdom
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs. Original shipping costs are non-refundable.
Q: How long does it take to receive my refund? A: Once we receive and inspect your return, refunds are processed within 3 business days. The credit will be applied to your original payment method.
Q: What if I received a damaged or incorrect item? A: Please contact us immediately at contact@yelra.com with your order number and photos of the item. We'll arrange for a replacement or refund as appropriate.
Products & Sizing
Q: How do I choose the right size? A: Please refer to our size guide available on each product page. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.
Q: Are your product photos accurate? A: We strive to display accurate product images and descriptions. However, colours may vary slightly due to screen settings.
Q: Do you restock sold-out items? A: Popular items are often restocked. Contact us at contact@yelra.com to enquire about specific items, and we can notify you when they're back in stock.
Q: How do I care for my items? A: Care instructions are provided on the product label and description. Generally, we recommend following the care label to maintain quality.
Account & Privacy
Q: Do I need an account to place an order? A: You can checkout as a guest, but creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
Q: Is my personal information secure? A: Yes! We take your privacy seriously. Please review our Privacy Policy for details on how we protect and use your information.
Q: How do I update my account information? A: Log into your account and navigate to account settings to update your personal information, email, or password.
Customer Service
Q: How can I contact customer service? A: You can reach us via:
- Email: contact@yelra.com (we respond within 3 hours during business hours)
- Phone: +447438654844
- Hours: Monday to Friday, 9:00 AM - 6:00 PM (UK time)
Q: What is your response time? A: We aim to respond to all emails within 3 hours during business hours. For urgent matters, please call us.
Company Information
Q: Who operates Yelra? A: Yelra is operated by VUMRA COMMERCE LTD (Company Number: 16707665).