FAQs
Frequently Asked Questions
1. Where do you ship?
We ship orders to the United Kingdom and the European Union.
2. How long does delivery take?
United Kingdom: 2–6 business days
European Union: 4–8 business days
All orders are processed within 1–2 business days before dispatch.
3. What are the shipping costs?
Shipping is free for all orders to the UK and EU.
4. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.
6. How do I request a return?
Contact us at contact@yelra.com
with your order details. We will provide the return address and instructions.
7. How long does it take to receive a refund?
Refunds are processed within 5 business days after the returned item has been received and approved.
8. Do you offer exchanges?
We do not offer exchanges. If you need a different size or style, please place a new order.
9. How can I contact customer service?
You can reach us by phone at +44 7400 000000 or email contact@yelra.com
during our business hours:
Monday – Friday, 9:00 AM – 6:00 PM (UK time).
10. Is my personal information secure?
Yes. All personal data is handled according to our Privacy Policy and in compliance with UK and EU GDPR regulations.